You may have some questions regarding your appointment, whether it be an enquiry relating to purchasing a Prom Dress, Dress Alterations, Wedding Dress Cleaning or designing a bespoke dresses. Therefore we have put together some of our most frequently asked questions to assist you.
Frequently Asked Questions
As soon as you are in possession of your Prom dress and shoes then make an Appointment for your alterations online. Please bear in mind Prom Season is our busiest time so please do not leave until last minute.
Alteration costs obviously vary considerably depending on what work is required. Book an appointment for a free no obligation consultation. Once we have seen you in your dress and discussed your requirements we can give you an accurate quotation. We recommend that all brides budget approximately £300 for alterations to their wedding dress. Please note that this is a guide only and can increase/decrease dependant on what needs doing.
Bring the shoes and underwear you plan to wear on the day (a hair band or clip can always be useful too). Be sparing with make up and fake tan on the day of your fitting as we don’t want to get your dress dirty.
We would recommend that you book your free consultation appointment as soon as you have the dress in your possession. It is at this appointment when we will plan your future fittings. Try not to leave it any later than 6 weeks before your event (just in case we need to see you for numerous fittings).
We have an express service for those dresses that need to be turned round quickly.
We run the boutique on an appointment only basis this is to ensure each of our clients gets our undivided attention. To book your appointment you can do so through our website.
We do not currently charge for appointments, however, we do request at least 48 hours notice if you are unable to attend.
Yes of course you can bring someone, however, bear in mind it is a small premises so try to limit this to a couple of key people at the very most that can give you supportive feedback.
Monday: 12:00 - 20:00
Tuesday: 12:00 - 16:00
Thursday: 12:00 - 17:30
Saturday: 9:00 - 17:00
Sunday once a month: 10:00 - 16:00
Depending on how big the job is and whether we are in our busy period (March - August) will determine how long we need to complete the work. We recommend at least 2- 3 weeks for general alterations and longer for something more complex as you may need numerous fittings.
We also offer an express alterations service at an additional cost.
Ideally, we advocate that you have your dress cleaned at the earliest opportunity after your wedding day. It is doubtful that your dress will have remained in an immaculate condition on the day of your wedding and free from any dirt. It is important for your dress to be cleaned before it is stored to prevent the fabric from deteriorating over time. After the cleaning process we will lovingly wrap your dress in acid free paper and store in a box if you wish, for safe keeping.
Cleaning your dress is a lengthy process that takes time from start to finish, as in most cases there are an abundance of layers. Any marks are tackled by hand with a small soft brush and gentle chemical free solutions and in some cases the dresses are washed twice.
95% of our dresses come back immaculate but on the rare occasion we may struggle on the odd stain. We will do our very best to remove all the marks and stains but like any other cleaning company we cannot give you a 100% guarantee.
Yes, we can make any repairs but we advise that this is done prior to you having it cleaned.
The boxing service is an option available to our customers but is not essential. We would recommend that you have your dress packed in several layers of acid free tissue paper as it will ensure the longevity and protection of your gown. If you would prefer, you can also supply us with your own dress box and you can take advantage of the specialist acid free tissue wrapping service.
Caroline saw me at short notice to get a dress shortened for a Wedding. She was very professional and friendly and I am delighted with the results.- Natalie Harris -
Absolutely amazing lady, totally helped me feel beautiful in my dress without any alterations. I would highly recommend Caroline to anybody that asks. Thank you so much Caroline you have made me feel the best I've felt in years.- Gemma Rose -
Fantastic service. Beautiful designs and dresses. Whole process smooth from start to finish. Caroline is so lovely and put my daughter at ease. She lives her dress. Thank you- Tracey Bailey -
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