You may have some questions regarding your appointment, whether it be an enquiry relating to purchasing a Prom Dress, Dress Alterations or Wedding Dress Cleaning. Therefore we have put together some of our most frequently asked questions to assist you.

Frequently Asked Questions


  • Ideally you should start looking for a Prom Dress the September before your Prom date as we only sell one style of dress per school (not even in a different colour). If you visit us ASAP then this will mean that you will have first pick of prom dresses for your school and there will be less chance of a dress you want, already been sold to your school. Another point to consider is that some dresses can take up to 4 or more months to arrive in store.

  • Our Prom Dresses range from £350 - £950 depending on style & colour.

  • As soon as you are in possession of your Prom dress and shoes then make an Appointment for your alterations online. Please bear in mind Prom Season is our busiest time so please do not leave until last minute.

  • The answer is Yes, in fact, we are the leading experts in altering prom dresses and special occasion dresses. Our team of fully qualified seamstresses have over 30 years experience in altering prom dresses. Learn more about our dress alteration services.


  • Alteration costs obviously vary considerably depending on what work is required. Book an appointment for a free no obligation consultation. Once we have seen you in your dress and discussed your requirements we can give you an accurate quotation. We recommend that all brides budget approximately £300 for alterations to their wedding dress. Please note that this is a guide only and can increase/decrease dependant on what needs doing.

  • Bring the shoes and underwear you plan to wear on the day (a hair band or clip can always be useful too). Be sparing with make up and fake tan on the day of your fitting as we don’t want to get your dress dirty.

    Please note that we will not shorten your dress without your shoes as we pride ourselves on providing you with the perfect fit.

  • Depending on how big the job is and whether we are in our busy period (March - August) will determine how long we need to complete the work. We recommend at least 2- 3 weeks for general alterations and longer for something more complex as you may need numerous fittings.

    We also offer an express alterations service at an additional cost.

  • Yes, we can make any repairs but we advise that this is done prior to you having it cleaned.


  • We would recommend that you book your free wedding dress consultation appointment as soon as you have have ordered your dress and have received a delivery date OR as soon as you have your dress in your possession.

    At your alteration consultation, we can discuss any alterations that need doing and plan your future fittings together and give you an accurate quote.

    Try not to leave your alterations any later than 6 weeks before your event (just in case we need to see you for numerous fittings). We offer an express service for those dresses that need to be turned round quickly.

    Remember that we are here to take your stress away.

  • We run the boutique on an appointment only basis this is to ensure each of our clients gets our undivided attention. To book your appointment you can do so through our website.

  • We do not currently charge for appointments, however, we do request at least 48 hours notice if you are unable to attend.

  • Yes of course you can bring someone, however, bear in mind it is a small premises so try to limit this to a couple of key people at the very most that can give you supportive feedback.

  • There are two free car parks immediately behind the shop so there is usually no problem with parking! If they are full please use the free parking on one of the roads nearby.


  • Ideally, we advocate that you have your dress cleaned at the earliest opportunity after your wedding day. It is doubtful that your dress will have remained in an immaculate condition on the day of your wedding and free from any dirt. It is important for your dress to be cleaned before it is stored to prevent the fabric from deteriorating over time. After the cleaning process we will lovingly wrap your dress in acid free paper and store in a box if you wish, for safe keeping.

  • Cleaning your dress is a lengthy process that takes time from start to finish, as in most cases there are an abundance of layers. Any marks are tackled by hand with a small soft brush and gentle chemical free solutions and in some cases the dresses are washed twice.

  • 95% of our dresses come back immaculate but on the rare occasion we may struggle on the odd stain. We will do our very best to remove all the marks and stains but like any other cleaning company we cannot give you a 100% guarantee.

  • The boxing service is an option available to our customers but is not essential. We would recommend that you have your dress packed in several layers of acid free tissue paper as it will ensure the longevity and protection of your gown. If you would prefer, you can also supply us with your own dress box and you can take advantage of the specialist acid free tissue wrapping service.


  • The answer is YES!

Caroline saw me at short notice to get a dress shortened for a Wedding. She was very professional and friendly and I am delighted with the results.

- Natalie Harris -

Absolutely amazing lady, totally helped me feel beautiful in my dress without any alterations. I would highly recommend Caroline to anybody that asks. Thank you so much Caroline you have made me feel the best I've felt in years.

- Gemma Rose -

Fantastic service. Beautiful designs and dresses. Whole process smooth from start to finish. Caroline is so lovely and put my daughter at ease. She lives her dress. Thank you

- Tracey Bailey -

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